整体性治理理论下的政府治理模式探析——基于椒江区“最多跑一次”改革的实践

An Analysis of the Government Governance Model Under the Holistic Governance Theory:Based on the Reform of"Getting Things Done in One Place"in Jiaojiang District

新公共管理运动发展到后期,形成了以"需求""机制"和"技术"为核心三要素的整体性治理理念。文章肯定了其在解决政府治理中的"系统嵌顿、效率低下、条块纠缠、层级不调"问题的重要意义,也通过椒江区"最多跑一次"改革的实践,分析了整体性治理理念对实践的指导价值,同时也反思了整体性治理理念在实践中存在的两大问题。对于整体性治理,未来应该重点关注公民需求、技术流程再造、监管机制构建以及获取满意度和支持率等四个方面。

Holistic governance concept with“demand”,“mechanism”and“technology”as its three core elements was formed in the late stage of the new public management movement.The article affirmed its significance in solving the problems of"system incarceration,inefficiency,entanglement,and hierarchy"in the governance of the government.This article analyzed the guiding value of the holistic governance through the practice of the"getting things done in one place"reform in Jiaojiang district,and also reflected on the two major problems in the holistic governance.Finally,the article proposed that the future of holistic governance should focus on four aspects:citizen needs,technological process reengineering,supervision mechanism construction,and obtaining satisfaction and support rates.