图书馆新服务平台环境下电子资源访问故障研究及实践

The Practice and Research of Electronic Resources Access Problems in New Library Service Platform

[目的/意义]随着图书馆新一代管理平台ALMA及以PRIMO为代表的发现系统在国内的推广应用,图书馆新服务平台环境下电子资源访问故障问题凸显,影响用户体验并困扰着图书馆员。由于电子资源访问故障成因复杂,其机理和应对机制已成为图书馆关注的重点。[方法/过程]对国内外发现系统相关电子资源访问故障研究进行文献调研;分析从用户在发现系统触发检索请求到访问全文的流程;对ALMA系统上线以来若干电子资源访问故障案例进行分析。[结果/结论]总结发现系统环境下电子资源访问故障成因及解决机制研究进展;梳理从用户在发现系统触发检索请求到访问全文的流程;结合案例,从Primo Central Index元数据质量、ALMA数据质量和相关配置、电子资源自身信息变更3个方面详细分析电子资源访问故障主要成因。提出图书馆可从为用户提供易于操作的访问故障反馈渠道、收集分析访问故障案例、建立电子资源故障解决流程、提升馆员解决电子资源故障的能力等方面应对访问故障。

[Purpose/significance]Electronic resources accessproblems are increasingly obvious because of the launch of new service platform ALMA and PRIMO,which confuses the librarians and affects users'experience.Library should pay more attention to it.[Method/process]The paper reviewed the literatures on electronic resources troubleshooting,analyzed the flow chart of electronic resources access in discovery system and also investigated examples of commonly encountered access problems.[Result/conclusion]Summarizing the research progress on electronic resources access issues and outline the access process.Major reasons of access trouble are examined from 3 aspects:metadata quality and configuration in Primo Central Index and ALMA,information change of electronic resources themselves.Some suggestions for solving access problems are put forward.