标准化护理操作规程管理在提升肾移植术后护理质量及患者满意度中的作用

The application of standardized nursing procedures management in improving nursing quality and patient satisfaction in renal transplantation department

目的探讨标准化护理操作规程管理在提升肾移植术后护理质量及患者满意度的作用。方法通过实施标准化护理操作规程,对实施前后肾移植科发生的护理工作缺陷率、护理质量以及患者满意度进行统计分析。结果实施标准化护理操作规程后,护理工作缺陷率为4.88%,远低于实施前(24.39%);护理质量的5个方面评分均高于实施前,P<0.05;患者满意度在4个方面的得分均高于实施前,差异具有统计学意义。结论实施标准化护理操作规程,可以提高肾移植科的护理质量,提升患者的满意度,减少甚至避免护理不良事件的发生。

Objective To explore the application of standardized nursing procedures management in improving nursing quality and patient satisfaction in kidney transplantation department.Methods The nursing work defect rate,nursing quality and patient satisfaction in kidney transplantation department before and after the implementation of standardized nursing procedures were statistically analyzed.Results After the implementation of standardized nursing procedures,the nursing work defect rate was 4.88%,far lower than that before the implementation(24.39%).The scores of 5 aspects of nursing quality were all higher than before implementation,P<0.05.The score of patient satisfaction in 4 aspects was higher than that before implementation,and the difference was statistically significant.Conclusion The implementation of standardized nursing procedures can improve the quality of nursing in kidney transplantation department,improve the satisfaction of patients,and reduce or even avoid the occurrence of adverse nursing events.