“Service”理念与开放大学课程服务文化体系构建

Service Concept and the Construction of Open University Curriculum Service Culture System

本文通过现代服务业的“Service”服务理念在开放大学课程服务文化体系融入的解读,分析了开放大学课程服务文化创新理念在开放大学课程服务文化建设中的重要作用,它使课程服务更具有亲和力,能够提升课程服务的向心力、凝聚力,可以激活课程服务文化改革的“创造力”;同时“Service”服务理念能够促使课程服务继续向便捷化服务深入推进,向“精准化”服务迈进,向“精品化”服务方向发展。笔者在此基础上提出了基于“Service”理念构建开放大学课程服务文化体系的构想,以期对开放大学课程文化建设工作能够尽绵薄之力。

This paper analyzes the important role of the open university curriculum service culture innovation concept in the open university curriculum service culture construction through the modern"service"concept in the open university curriculum service culture system,which makes the curriculum service have the affinity,can enhance the curriculum service centripetal force,the cohesive force,can activate the curriculum service culture reform"creativity";at the same time,the"service"concept can promote the curriculum service to the convenience service further,to the"precision"service,to the"quality service development direction.On this basis,the author puts forward the idea of constructing the open university curriculum service culture system based on the concept of"service",in order to do little to the open university curriculum culture construction.