基于知识网络的开放式创新社区知识发现研究

Research on Knowledge Discovery of Open Innovation Community Based on Knowledge Network

开放式创新成为企业创新的主要模式,创新社区为企业提供了大量的外部创新资源,有效整合创新社区中多种类型用户知识,能够发现用户需求,为企业研发提供具有市场潜力的解决方案。综合考虑开放式创新社区知识的特征和企业需求,从创新需求、创新方案和创新主体3个维度构建知识网络模型,采用本体对创新社区中的用户生成内容进行挖掘及可视化,并以华为产品定义社区为例进行实证研究。研究表明,基于本体构建的知识网络模型能够实现开放式创新社区用户知识的多维发现,帮助企业识别关键用户、创新用户需求和关键技术问题的解决方案,从而有效缓解开放式创新社区中知识发现复杂性的难题,为企业开展开放式创新提供知识发现的新思路。

Open innovation has become the main mode of enterprise innovation.The innovation community provides enterprises with a large number of externalinnovative resources.Effectively integrating various types of user′s knowledge in the innovation community can meet the needs of product and service innovation and promote the development of open innovation.Considering the knowledge characteristics of open innovation community and enterprise demand,this paper constructs the knowledge network model from three dimensions:innovation demand,innovation plan and innovation subject,then uses ontology to visualize and mine user-generated content in the innovation community and finally Huawei product custom community is taken as an example empirical research.Research shows that the knowledge network model based on ontology can realize multi-dimensional discovery of user′s knowledge in open innovation communities and help companies identify key users,innovative user demands and solutions to key technical problems,which can effectively overcome the complex problems of the knowledge discovery process in the open innovation community and provide new ideas for knowledge discovery for enterprises to develop open innovation.