构建完善医疗服务质量管理体系的实践讨论

Discussion on the practice of constructing a perfect medical service quality management system.Cai Huizhou,Xiamen

医疗服务质量是医院赖以生存和发展的基础。在实践中,医疗服务质量管理应当以患者的就医体验感为出发点和落脚点,重视患者的就医体验感和第三方评价,引导全员积极主动参与,以信息化手段将医院管理层、医务人员和患者有机融合起来,“上”“下”一致,“内”“外”互动,形成良好的医疗服务文化,建立完善的医疗服务质量管理体系。

The quality of medical service is the foundation of hospital survival and development.In practice,the quality manage ment of medical service should be based on the patient's experience,attach importance to the patient's experience and the third-party evaluation,and guide the whole staff to participate actively.The hospital management,medical staff and patients should be organically integrated by means of information technology,with"upper"and"lower"being consistent and"internal"and"external"interacting,forming a good medical service culture and establishing a perfect medical service quality management system.