基于管制运行关键指标的管制质量评估分析

Analysis of Regulation Quality Assessment Based on Key Indicators of Air Traffic Control Operation

民航空管系统作为较早引入质量管理体系(QMS)的行业,各地区空管局和分局(站)相继引入质量管理理念,与原有的安全管理体系(SMS)相结合开展了具有中国民航空管特色的质量安全管理体系(QSMS)建设。然而,由于缺乏科学的评价指标体系和相应的管理工具,质量管理难以与运行实际、空管服务过程相结合,难以形成有效的戴明环。通过选取指标构建空管质量安全体系模型,基于主成分分析筛选主要影响因子,并结合管制运行中的关键指标应用Q型聚类分析对空管质量进行评估,找出管制过程中需要改进的地方,从而提高管制单位的运行质量。

Aviation management system is an industry that was introduced quality management system(QMS)earlier,air traffic control bureaus and sub-bureaus(stations)in various regions have successively introduced quality management concepts,and combined with the original safety management system(SMS)to carry out civil aviation in China.The construction of a quality and safety management system(QSMS)featuring air traffic control.However,due to the lack of scientific evaluation index system and corresponding management tools,quality management is difficult to combine with the actual operation and air traffic control service process,and it is difficult to form an effective Deming ring.This paper constructs an air traffic quality safety system model by selecting indicators,and selects the main impact factors based on principal component analysis.Combined with key indicators in the control operation,Q-type cluster analysis is used to evaluate the quality of air traffic control,and the need to improve the control process is found.Part to improve the quality of the operation of the control unit.