集体行动何以促进图书馆公共服务共同生产?

How Can Collective Action Promote the Co-production of Library Public Service?

居民自愿参与社区公共服务生产是基层社会公共事务治理的热点和难点,集体行动有利于提高共同生产的可行性和持续性。文章通过对居民参与社区图书馆服务共同生产的集体行动过程进行案例研究,提出"初始参与-集体共同生产-行为结果"分析框架,指出人的行为选择是个体-情景交互的动态过程。其中,外来社会组织扮演着动员者角色,发挥引导参与、赋权增能的作用。社会角色决定服务需求,以此为基础,社区居民是在个体效能感知和成本收益感知的交互作用下开始参与共同生产。参与过程中形成的身份认同、自我赋权和效能强化产生并维护了集体行动,进而有利于持续性参与。共同生产的结果有效性和过程有效性对所处社会环境和行动动态过程产生反馈影响,形成新一轮共同生产的驱动力。

Residents’ voluntary participation in the production of community public services is a hot and difficult point in the governance of grassroots social public affairs,and collective action is conducive to improving the feasibility and sustainability of co-production.Through the case study on the collective action process of residents’ participation in the community library service co-production,this paper proposes a process analysis framework of-initial participation-collective co-production-results and feedback". It is pointed out that human behavior selection is a dynamic process of individual-scene interaction.Social organizations outside the community act as mobilizers and play a role in participation guidance,empowerment and energy enhancement.Social role determines service demand.Based on this,community residents begin to participate in joint production under the interaction between individual efficacy perception and cost-benefit perception.In the process of participation,identity,self-empowerment and efficacy are strengthened and maintained,which is conducive to continuous participation.The effectiveness of co-production results and process effectiveness have a feedback effect on the social environment and the dynamic process of action and form the driving force of a new round of co-production.