资源优势能带来更高的电子政务服务能力吗?--基于31个省级政府的定性比较分析

Can Resource Advantage Lead to Higher E-government Service Capability?--A Qualitative Comparative Analysis of 31 Provincial Governments

服务能力作为政府能力的重要表现形式,是多种条件要素共同作用的结果。对于地方政府而言,资源优势能带来更高的服务能力吗?为回应以上问题,本文基于资源基础理论,以我国31个省级政府为样本,运用清晰定性比较分析法(csQCA)考察了领导资源、用户资源、财政资源、经济资源、政府数据资源、互联网基础资源等不同资源因素与省级政府网上政务服务能力之间的多重并发因果关系。结果显示,省级政府网上政务服务能力受多种资源因素及其交叠效应影响,政府数据资源是其中最重要的因素;相比资源的占有优势,资源间的组合与配置方式对服务能力的提升更为重要;从条件组合看,领导驱动型、技术驱动型、财政-技术驱动型和全面驱动型是当前省级政府电子政务服务能力发展的四种路径模式。研究结果对地方政府如何协调不同资源、探索合适发展路径具有启示意义。

Service capacity,as an important form of government capacity,is the combined result of multiple resource conditions.In response to the question whether resource advantages mean higher service capability,this article used clear qualitative comparative analysis(cs QCA)to examine the multiple concurrent causality between government resources,including leadership resource,user resource,financial resource,economic resource,government data resources,and internet basic resource,and e-government service capability by taking 31 provincial governments in China as a example.The results show that the provincial e-government service capacity is affected by multiple resource factors and their overlapping effects,and government data resource is the most important factor.Compared with the resource possession advantages,the combination and configuration of different resources is more important for the improvement of e-government service capabilities.Technology-driven,leadership-driven,fiscal-technical-driven and comprehensive-driven are the four path models for the current provincial e-government service capability development.The research results have implications for how local governments coordinate the allocation of different resources and explore suitable development paths.