服务设计视角下技术接受理论研究热点分析

AN OVERVIEW OF THE LITERATURE ON TAM IN PERSPECTIVE OF SERVICE DESIGN:TRENDS AND CONTRIBUTIONS

挖掘服务设计领域技术接受理论研究热点及前沿趋势。本研究利用了知识图谱工具Cite Space对2009-2018年期间,在Web of Science(SCI-E和SSCI)发表的1506篇文献,进行文献计量分析。经分析,可得出未来服务设计视角下技术接受理论研究趋势主要在于移动服务领域,尤其是移动银行及电子商务领域。通过分析,本研究着重讨论了当前该领域的知识结构、研究热点和研究趋势,为服务设计视角下技术接受理论应用及其相关领域之研究提供参考。

To explore the research hotspots and frontier trends on TAM in Perspective of Service Design.This paper uses the knowledge graph tool CiteSpace to conduct a bibliometric analysis of 1,506 articles published in Web of Science(SCI-E and SSCI)during 2009-2018.It’s suggested that the trend of TAM research in perspective of service design lies mainly in the field of mobile services,especial y mobile banking and e-commerce.This study focuses on the current knowledge structure,research hotspots,and research trends in this field,and provides a reference for the study of technology acceptance theory and its related fields from the perspective of service design.