旅行社出境领队胜任力模型构建探索

Exploration of Competency Model Construction of Outbound Tour Escort

对出境领队胜任力模型的研究,能有效帮助高校人才培养和企业人才选拔,促进我国出境旅游的健康发展。在模型的构建上,以文献研究和访谈法为基础,提出了出境领队胜任力模型的4个维度11个因子,对各评价指标、要素作了权重的计算和排序,指出了个性心理和职业态度是影响出境领队这一岗位胜任力的两个关键因素。可为高校旅游管理人才培养以及旅行社人员招聘、选拔和考核提供参考和借鉴。

The research of competency model of outbound tour escort can effectively help talent cultivation in colleges and universities and enterprise talent selection,promoting healthy development of outbound tourism in our country.Based on document research and interview method,this article puts forward four dimensions and eleven factors in mode construction,makes weighing calculation and ranking to all evaluation index,elements and points out that individual mind and professional attitude are two key factors that influence the position of outbound tour escort,which can provide reference to tourism management personnel training in universities and recruitment,selection and evaluation in travel agencies.