“4+4”医院管理模式的构建与实践路径——以徐州仁慈医院为例

Construction and Practice Path of“4+4”Hospital Management Mode:Take Xuzhou Renci Hospital as an Example

阐述了“4+4”医院管理模式构建的背景和内涵,将医院管理的四个核心内容“人员、质量、服务、运营”,与患者需求四要素“效果、关怀、费用、环境”相结合,创新建立了“4+4”管理模式;在徐州仁慈医院进行实践并初见成效,证实了该模式具有简便易行、规范标准的优点,可实现有标准、可量化、能比较、易考核、可复制的科学管理状态;“4+4”管理模式既完善了院科两级精细化管理,又改善了患者的就医感受,为推动医院高质量发展提供了新的思路和实现路径。

This study expounded the background and connotation of the construction of“4+4”hospital management mode.The“4+4”management mode was established by combining the four core contents of hospital management“personnel,quality,service and operation”with the four elements of patient demand“effect,humanistic care,cost and environment”.Practice in Xuzhou Rencihospital and initial results have confirmed that this model has the advantages of simplicity and standardization,and it can realizethe scientific management state with standard,quantifiable,comparable,easy to check and replicable.The“4+4”management mode not only perfects the two-level fine management of hospital and department,but also improves patients’experience of medical treatment,which provides new ideas and realization path for promoting the high-quality development of hospital.