细节护理对妇科病区护患纠纷及护理质量的影响

The Effect of Detailed Nursing on the Disputes between Nurses and Patients and the Nursing Quality in Gynecological Wards

目的探讨细节护理对妇科病区护患纠纷及护理质量的影响。方法回顾性分析我院妇科病区140例患者的全部临床资料,按不同的护理方法分为护理组(n=70)与对照组(n=70),其中,对照组患者进行常规护理,护理组患者在对照组之上进行细节护理,护理8周后,比较两组护患纠纷发生率、护理质量以及护理满意度的变化情况。结果护理后,护理组护患纠纷发生率2.86%明显低于对照组的14.29%,差异具有统计学意义(P<0.05);与对照组比较,护理组护理水平、服务态度、患者管理、应急能力、风险评估评分均明显升高,差异具有统计学意义(P<0.05);护理组护理满意度为90.00%,对照组护理满意度为74.29%,护理组护理满意度明显高于对照组(P<0.05)。结论在妇科病区实施细节护理,有利于降低护患纠纷发生率,改善护理质量,提升护理满意度。

Objective To investigate the influence of detailed nursing on the disputes between nurses and patients and the nursing quality in gynecological wards.Methods The clinical data of 140 patients in the gynecological ward of our hospital were retrospectively analyzed.They were divided into nursing group(n=70)and control group(n=70)according to the different nursing methods.The single number is recorded as the nursing group,and the double number is recorded as the control group.Patients in the control group underwent routine care,and patients in the nursing group underwent detailed care on the control group.After 8 weeks of nursing,compare the changes in the incidence of dispute,the quality of care and the satisfaction of nursing care of the two groups.Results After nursing,the incidence rate of dispute in the nursing group was 2.86%,which was significantly lower than that in the control group(14.29%).The difference was statistically significant(P<0.05).Compared with the control group,the nursing level,service attitude,patient management,emergency response ability,and risk assessment scores of the nursing group were significantly increased,and the difference was statistically significant(P<0.05).The nursing satisfaction of the nursing group was 90.00%,and the nursing satisfaction of the control group was 74.29%.The nursing satisfaction of the nursing group was significantly higher than that of the control group(P<0.05).Conclusion The implementation of detailed nursing in gynecological wards is conducive to reducing the incidence of nurse-patient disputes,improving the quality of care and improving the satisfaction of nursing.