品管圈在提升精神科临床护理路径有效执行率中的应用效果

Application of Quality Control Circle in Improving the Effective Implementation Rate of Psychiatric Clinical Nursing Pathway

目的探讨品管圈活动在提升精神科临床护理路径有效执行率的应用效果。方法在病区建立品管圈小组,运用头脑风暴、特性要因图、柏拉图等质量管理工具对该病区的临床护理路径有效执行的现状和患者满意度进行统计分析,根据分析出的要因有针对性地对护理人员进行培训和改进工作流程;对患者进行安全健康宣教、疾病知识宣教,最终提升精神科临床护理路径有效执行率、患者满意度。结果临床护理路径有效执行率由51.53%提升到78.86%,差异有统计学意义(P<0.05);患者满意度提高,差异有统计学意义(P<0.05)。结论借助于该次病区开展的品管圈活动,降低了精神科临床护理路径中的缺陷项目发生比例,提升了精神科临床护理路径有效执行率和患者满意度,同时还增强护士发现问题、沟通解决问题、团结协作的能力。

Objective To explore the application effect of quality control circle activities in improving the effective implementation rate of psychiatric clinical nursing pathway.Methods A quality control circle group was established in the ward,and the quality management tools such as brainstorming,characteristic factor map,and Plato were used to statistically analyze the current status of effective implementation of the clinical nursing path and patient satisfaction in the ward.According to the analyzed factors,targeted training of nursing staff and improvement of work processes;safety and health education and disease knowledge education for patients,and ultimately improving the effective implementation rate and patient satisfaction of psychiatric clinical nursing pathways.Results The effective implementation rate of clinical nursing pathway increased from 51.53%to 78.86%,and the difference was statistically significant(P<0.05);patient satisfaction increased,and the difference was statistically significant(P<0.05).Conclusion With the help of the quality control circle activities in the ward,the proportion of defective items in the psychiatric clinical nursing pathway was reduced,the effective implementation rate and patient satisfaction of the psychiatric clinical nursing pathway were improved,and the ability to discover problems,communicate and solve problems,unity and collaboration of the nurses were enhanced.