摘要
在整个物流配送链条中,"最后一公里"是物流配送重要的一个环节。为提升新物流配送效率与质量,降低运营成本,提高客户满意度,文中对当前物流配送存在的问题进行剖析,从新物流的运作特点入手,提出新物流"最后一公里"配送的优化方案和运营思路及操作流程,整合线下实体资源,在节约总体成本的同时,提高配送效率,为顾客提供更加优质的服务。
In the whole logistics distribution chain,the"last kilometer"is an important part of logistics distribution. In order to improve the efficiency and quality of new logistics distribution,reduce the operation cost and improve customer satisfaction,this article analyzes the existing problems of current logistics distribution,starting with the operation characteristics of new logistics,puts forward the optimization scheme,operation idea and operation process of new logistics "last kilometer "distribution. integrates offline physical resources,and improves the distribution efficiency while saving the overall cost to provide customers with better service.
作者
曾军
姚庆国
ZENG Jun;YAO Qing-guo(College of Economics and Management,Shandong University of Science and Technology,Qingdao 266590,China)
出处
《物流工程与管理》
2020年第3期96-98,共3页
Logistics Engineering and Management
关键词
新物流
配送
优化
“最后一公里”
new logistics
distribution
optimization
"last kilometer"
