对启用住院患者检查中心及实施流程改进后的效果分析

Analysis of effectiveness of inpatient examination center and its practice process

目的为优化住院患者检查流程,探索"一站式"住院检查服务,提高住院检查服务效率提供参考。方法比较流程再造前后患者预约排队等候时间、预约检查平均等待时间、平均住院日及满意度等指标,评估流程改造效果。结果流程改造有效减少了患者院内穿梭次数、排队次数,预约排队等候时间及平均预约检查等待时间大幅缩短,患者及临床科室对检查服务满意度均明显提高。结论通过建立住院患者检查中心及进行流程改进,实现了一站式、分时段精准预约和一站式住院检查服务,缩短了住院患者等待时间和平均住院日,提升了住院检查服务效率,实现了临床及患者满意度双提升。

Objective To optimize the inpatient examination process,explore the value of"one-stop"inpatient examination services,and improve the efficiency of inpatient examination services.Methods The waiting time of patient appointments,the average waiting time for appointed examinations,the average hospital stay,and the patient’s satisfaction on examination process were assessed and compared before and after the process optimization.Results The process optimization effectively reduced patient flow and queues in the hospital,significantly shortened waiting time for appointments and appointed examinations and increased patient satisfaction.Conclusions The process improvement in the inpatient examination center achieves the one-stop,time-scheduled precise appointments and one-stop in-patient examination services,which shortens the waiting time and the average hospital stay,improves the efficiency of inpatient examinations,and increases the satisfaction of both clinical departments and patients.