大连市血液中心"互联网+无偿献血"服务模式探讨及应用

Discussion and application of"internet+voluntary blood donation"service model of Dalian Blood Center

基于信息技术的血液中心"互联网+无偿献血"服务模式,可以消除传统无偿献血服务模式的弊端。大连市血液中心采用现代血站管理信息系统和互联网技术,将通信及网络技术与血液中心内部管理系统数据库进行整合,实施"互联网+无偿献血"服务模式,搭建集互联网平台、献血热线综合服务平台和献血服务远程视频指挥系统为一体的采、供血综合管理、服务平台,为献血者及社会大众提供标准化、规范化、专业化的"一站式"服务。"互联网+无偿献血"服务模式统一血液中心对外服务渠道,提高献血者的满意度;同时提升血液中心服务和管理的水平,有利于壮大、稳定固定无偿献血者队伍,保障临床血液供应安全。

The"internet+voluntary blood donation"service pattern of blood centers based on information technology,is changing disadvantages of traditional voluntary blood donation service pattern.Through the modern advanced blood center management information system and internet mode,the communication and network technology are integrated with information in internal management system database in Dalian Blood Center.A blood donation comprehensive service platform is established,which include internet platform,blood donation hotline integrated service platform and blood donation service remote video command system,to provide standardization,normalization and service for blood donors and normal people.The"Internet+voluntary blood donation"service model unifies the external service channels of blood centers to improve the satisfaction of blood donors.At the same time,it improves the level of blood center services and management,which is beneficial to expand and stabilize the team of voluntary blood donors,and ensure the safety of clinical blood supply.