基于哈贝马斯理论的沟通模式在急诊护患沟通中的应用研究

Study on Application of Communication Model Based on Habermas Theory in Emergency Nurse-Patient Communication

目的探讨基于哈贝马斯交往行为理论的沟通模式在急诊护患沟通中的应用及效果。方法将2018年7月至2019年2月我院急诊164例患者作为研究对象,按照入院顺序进行分组,2018年7月至10月就诊的82例患者作为对照组,采用常规护患沟通;2018年11月至2019年2月就诊的82例患者作为观察组,采用基于哈贝马斯交往行为理论的沟通模式进行护患沟通。比较两组患者满意度,比较实施基于哈贝马斯交往行为理论的沟通模式前后,护士满意度和护士共情能力。结果实施基于哈贝马斯交往行为理论的沟通模式后,观察组患者满意度显著高于对照组;护士满意度和护士共情能力得分均较实施前提高,差异具有统计学意义(p<0.05)。结论基于哈贝马斯交往行为理论的沟通模式可提升患者满意度、护士满意度以及护士共情能力,可在临床推广。

Objective To explore the effect of communication mode based on Habermas’s communication theory on nurse-patient communication in emergency department.Methods From July 2018 to February 2019,164 patients admitted to the emergency department in our hospital were selected as subjects.According to the order of admission,82 patients from July to October 2018 were taken as the control group,and routine nurse-patient communication was adopted.And 82 patients from November 2018 to February 2019 were selected as the observation group,and communication mode based on Habermas’s communication theory was adopted.The satisfaction of the patients of the two groups was compared.The scores of nurse satisfaction and empathy ability before and after implementing the communication mode based on Habermas’s communication theory were also compared.Results After the implementation of the communioation mode based on Habermas’s communication theory,the satisfaction of patients in the observation group was significantly higher than that in the control group;the scores of nurse satisfaction and empathy ability were both higher than before(p<0.05).Conclusion The communication mode based on Habermas’s communication theory can improve patient satisfaction,nurse satisfaction and nurse empathy ability and should be promoted in clinical practice.