基于社区卫生服务中心绩效管理及其考核有关思考

Thoughts on Performance Management and Evaluation of Community Health Service Centers

目的探究社区卫生服务中心绩效管理与考核机制。方法选取2017年1月-2019年1月在该中心门诊治疗的患者260例回顾分析该中心建立绩效管理及考核机制后对对医疗服务质量控制、预防保健服务质量、患者满意度等相关指标的比较分析。结果观察组在医疗质量控制、预防保健服务质量、患者满意度等方面均好于对照组,差异有统计学意义(P<0.05)。结论社区卫生服务中心作为基层医疗的重要保障,绩效考核管理的水平直接影响着基层医疗的服务质量。为此必须要建立一套适用于社区卫生服务中心规范化、标准化、系统化的绩效管理考核评估机制,全面提高医疗管理质量,保障社区服务水平。

Objective To explore the performance management and assessment mechanism of community health service centers. Methods 260 patients were selected from January 2017 to January 2019 in the retrospective analysis was made on the comparative analysis of medical service quality control, preventive health care service quality, patient satisfaction and other related indicators after our center established performance management and assessment mechanism. Results The observation group was better than the control group in terms of medical quality control, quality of preventive health care services, and patient satisfaction, and(P<0.05), which was statistically different. Conclusion The community health service center is an important guarantee for primary care. The level of performance assessment management directly affects the quality of primary care services. To this end, it is necessary to establish a set of standardized and systematic performance management assessment and evaluation mechanisms applicable to community health service centers, comprehensively improve the quality of medical management, and ensure the level of community services.