检验科管理实践办法--运用“6S”管理

Management Practices of Inspection Division—Using"6S"Management

在新时代的新要求下,检验医学承担了医学科学中的疾病诊断和疗效监测功能,同时也面临着新的机遇和挑战。为改进服务流程,享受优质服务,提高医患满意率,作者将"6S"管理引入县级检验科管理流程中,用实践检验"6S"管理的效用。通过成立以科主任为组长的"6S"管理小组,下设6个工作小组,合理运用"6S"管理的6个要素即"整理、整顿、清扫、清洁、素养、安全",对实验室工作区、生活区的管理实现了优化升级,提高工作效率。实践显示"6S"管理方法对于提升工作效率有着显著作用,物品、耗材过期率下降了85%,使急诊报告时限符合率提高到96%,使患者满意度提高至93%。"6S"是一种简单的现场管理手法,能显著助推检验科发展,提升管理成效。

Under the new requirements of the new era,laboratory medicine has assumed the functions of disease diagnosis and curative effect monitoring in medical science,and it also faces new opportunities and challenges.In order to improve the service process,enjoy high-quality services,and increase the satisfaction rate of doctors and patients,the author introduces"6S"management into the management process of county-level inspection departments,and tests the effectiveness of"6S"management with practice.Through the establishment of a"6S"management group headed by a section chief,there are 6 working groups under which the 6 elements of"6S"management are reasonably used,namely"organization,rectification,cleaning,cleaning,literacy,and safety".The management of work areas and living areas has been optimized and upgraded to improve work efficiency.In practice,the author found that the"6S"management method has a significant effect on improving work efficiency.The expiration rate of items and consumables has decreased by 85%,which has increased the compliance rate of emergency reports to 96%and patient satisfaction to 93%."6S"is a simple on-site management method,which can significantly promote the development of the inspection department and improve management effectiveness.