微信公众平台基础上的患者住院流程再造

Reengineering of Patient Inpatient Process Based on WeChat Public Platform

以武汉大学中南医院为例,分析窗口办理入出院各环节特点和弊端,阐述基于微信公众平台的患者住院流程设计及具体功能,包括自助住院登记、预交费用和出院结算等,指出该流程能够改善患者住院体验,减少医护事务性工作,提供持续医疗服务。

Taking Zhongnan Hospital of Wuhan University as an example,the paper analyzes the characteristics and shortcomings of each step of admission and discharge handled from windows,elaborates the design and specific functions of patient inpatient process based on WeChat public platform,including self-service admission registration,advance payment and discharge settlement,etc.,points out that this process can improve patients'hospitalization experience,reduce routine work for doctors and nurses,and provide continuous medical services.