电子政务专网运维监理的工作重点与问题分析

The Key Work of IT System Supervisor in E-government Private Network Maintenance and Problem Analysis

我国的电子政务运维外包刚起步不久,电子政务专网承载的信息具有敏感性和保密性的特点,政府信息化部门在选择外包服务时要更加重视技术风险和管理风险,引入专业的监理服务能够对外包运维服务商的工作进行监督管理,为电子政务专网平稳、顺利运行起到有力的支撑作用。笔者结合赛迪监理历年运维监理工作实践,对电子政务专网运维监理工作要点进行了梳理,对影响运维服务质量的常见问题进行了分析,并提出了监理措施。

China's e-government private network maintenance outsourcing has just started.The information carried by e-government private network is sensitive and confidential.Government information departments should pay more attention to technical risks and management risks when choosing outsourcing services.Introducing professional supervision services to supervise and manage the work of outsourcing operation and maintenance service providers can plays a strong supporting role for the steady and smooth operation.Combined the work experience of CCID Supervision Company in the IT System maintenance supervision over years,the author has combed the main points of the supervision of electronic government special network and analyzed the common problems affecting the quality of the service quality.At last the author proposed the supervision measures.