品管圈活动降低麻醉药品管理差错率工作实践探究

Research on Quality Control Circle Activities to Reduce Error Rate of Anesthetic Drug Management

目的分析、探究品管圈活动降低麻醉药品管理差错率的工作实践,旨在提升工作质量与服务水平。方法以2016年5月-2017年5月期间品管圈培训模式正式纳入到该院麻醉药品管理中为基准,按照品管圈活动中的10个步骤开展针对性的活动。结果在麻醉药品管理中,通过对品管圈活动的实施与运用,处方书写错误从之前的306件减少到50件;专册登记数量与使用数量的不符事件从之前的25件减少到5件;未专册登记的从之前的12件减少到0件。实施品管圈活动前后所生成的数据,差异有统计学意义(P<0.05)。除此之外,在品管圈活动的作用下,工作人员自身的综合素养与实践技能均得到有效提升。结论将品管圈活动应用到麻醉药品管理中,在改变传统管理方式,优化管理内容的同时,还可以增强工作人员的防范意识,促进他们解决问题能力的提升,从而降低麻醉药品的发错率,有效提升门诊药房的工作效率与服务质量,为医院树立良好的外界形象,实现医院的可持续发展。

Objective To analyze and explore the work practice of quality control circle activities to reduce the error rate of narcotic drug management,and to improve the quality of work and service levels.Methods Based on the formal introduction of the quality control circle training model from May 2016 to May 2017 in our hospital's narcotic drug management,the targeted activities were carried out in accordance with the 10 steps in the quality control circle activities.Results In the management of narcotic drugs,through the implementation and application of QC activities,prescription writing errors were reduced from the previous 306 to 50;discrepancies between the number of registered books and the number of uses were reduced from the previous 25 to 5,the number of unregistered items has been reduced from the previous 12 to 0.There was a statistically significant difference in the data generated before and after the QC circle activity(P<0.05).In addition,under the action of the quality control circle,the staff's own comprehensive literacy and practical skills have been effectively improved.Conclusion Applying QC activities to the management of narcotic drugs,while changing the traditional management method and optimizing the management content,it can also enhance the staff's awareness of prevention and promote their problem-solving ability,thereby reducing the error of narcotic drugs rate,effectively improve the work efficiency and service quality of outpatient pharmacies,establish a good external image for the hospital,and achieve sustainable development of the hospital.