通信行业IT项目质量管理体系研究

IT Project Quality Management System Research of The Telecommunications Industry

通信行业始终秉持以客户满意度为中心目标,然而,系统运行中出现的软件缺陷导致客户服务的中断、企业管理的延后、客户满意度的降低、运维成本的上升,成为通信企业持续保有竞争优势的严重隐患。为有效控制IT项目质量,本文打破传统软件质量管理中仅关注于特定测试活动的现状,从IT项目应用全生命周期着手,对生命周期中业务需求、项目立项、软件实施、硬件实施、项目初验、测试、试运行这7个阶段的执行流程进行了深入剖析,对各角色职责明确界定,对质量控制点严格把关,将生产运行阶段的系统风险降到最低,使IT项目质量管理系统化、规范化、全面化。

Customer satisfaction is always the core goal of the telecommunication industry,however,customer service interruption,enterprise management delaying,customer satisfaction reducing and maintenance costs rising caused by software defects have become the serious hidden danger to communication enterprises for maintaining the competitive advantage,for effective control over the IT project quality,the paper breaks the status quo for the traditional software quality management which only focuses on the specific test activity,the paper which starts from the IT project application life cycle also analyzes deeply through the 7 phases of the life cycle which includes business requirements,project approval,software implementation,hardware implementation,initial inspection,project testing and trial running,and defines clearly the responsibilities of every roles,and strictly checks on the quality controlling point,which reduce the system risk during the operation phase to the lowest,so the IT project quality management is systematic,standardized and comprehensive.