人性化护理服务模式在眼科门诊护理管理工作中的应用效果评价分析

Clinical study of the Application of Humanized Nursing Service Model in Nursing Management of Ophthalmological Clinic

目的探讨人性化护理服务模式在眼科门诊护理管理工作中的应用效果.方法本文选择我院眼科门诊2019年1~3月收治的2180例患者随机分为观察组(n=1090)和对照组(n=1090).两组均进行常规门诊护理服务,观察组在此基础上给予人性化护理.观察比较两组护理满意度、负性情绪评分、护理质量评分及医疗纠纷发生率.结果观察组护理满意率为93.58%,明显高于对照组79.82%(P<0.05).观察组焦虑评分(12.69±1.34)分、抑郁评分(15.03±1.72)分,均显著低于对照组的(33.17±2.75)分及(29.78±3.06)分(P<0.05).观察组护理质量评分(93.17±5.38)分显著高于对照组的(76.25±5.07)分(P<0.05).观察组医疗纠纷发生率为2.75%,明显低于对照组12.84%(P<0.05).结论人性化护理服务模式可有效提高眼科门诊护理管理工作满意度,减少焦虑、抑郁等负性情绪及医疗纠纷发生概率,护理质量评分较高,具有良好的临床应用价值,值得推广应用.

Objective This study aims to investigate the effect of humanized nursing service mode in nursing management of ophthalmic outpatient clinic.Methods 218 patients admitted to our ophthalmic clinic from January 2019 to March 2019 were randomly divided into observation group(n=1090)and control group(n=1090).Both groups were given routine outpatient nursing service,and the observation group was given humanized nursing on this basis.It observed and compared the nursing satisfaction,negative emotional score,nursing quality score and the incidence of medical disputes between the two groups.Results The nursing satisfaction rate of 93.58%in the observation group was significantly higher than that of 79.82%in the control group(P<0.05).The anxiety score and depression score of the observation group were(12.69±1.34)and(15.03±1.72)respectively,which were statistically significantly lower than those of(33.17±2.75)and(29.78±3.06)in the control group(P<0.05).The nursing quality score of(93.17±5.38)in the observation group was statistically significantly higher than that of(76.25±5.07)in the control group(P<0.05).The incidence of medical disputes of 2.75%in the observation group was statistically significantly lower than that of 12.84%in the control group(P<0.05).Conclusion Humanized nursing service model can effectively improve the satisfaction of nursing management in ophthalmic outpatient clinic.With a high nursing quality score,it also reduce the incidence of negative emotions and medical disputes such as anxiety and depression.It has good clinical application value and is worth popularizing and applying.