摘要
优质服务工作是企业的生命线,做好优质服务后勤保障是培训中心开展各项工作的前提和基础,面对服务对象多样化、个性化的服务需求,培训中心必须主动作为、积极应对。详细探讨了以"1+3"优质服务为核心的后勤保障体系,为提高服务质量和服务标准,提升服务满意度提供一定的参考。
Quality service is the lifeline of enterprises,good quality service logistics support is the premise and foundation of the training center working,diversified and personalized service needs initiative and actively respond.This article discussed the logistics support system with"1+3"quality service in detail,the result can be a reference for promote Service quality,standards and satisfaction.
作者
程延武
戚宁
CHENG Yan-wu;QI Ning(Jiangxi Electric Vocational and Technical College,Nanchang,330032,China)
出处
《江西电力职业技术学院学报》
CAS
2020年第2期128-129,共2页
Journal of Jiangxi Vocational and Technical College of Electricity
关键词
问题导向
全程管控
专业协同
优质服务
Problem Orientation
Whole-Process Control
Professional Collaboration
High Quality Service