职场排斥对工作-家庭冲突的跨层次影响--来自中国酒店行业的实证研究

The Cross-Level Impact of Workplace Exclusion on Work-Family Conflicts:An Empirical Study of China’s Hotel Industry

作为一种重要的压力源,职场排斥能否对员工的家庭领域产生影响,此方面的研究比较匮乏,采用跨层次的研究更不多见。基于资源保存理论,探索了团队层面的职场排斥对个体层面的工作-家庭冲突的影响。通过在三个时间点对13家酒店67个工作团队的229位一线服务人员的问卷调查,分析结果表明:团队层面的职场排斥能够对员工的工作-家庭冲突产生显著的正向影响;职场排斥通过引起员工的情绪耗竭进而导致工作-家庭冲突;员工不利人际敏感性在职场排斥和员工情绪耗竭的关系中发挥着显著的调节作用,即对于不利人际敏感性高的员工而言,职场排斥对员工情绪耗竭的刺激作用更强。

As an important source of stress,workplace exclusion may have an impact on employees’family fields,researches in this area are relatively scarce,and the cross-level researches are even rarer.Based on the resource conservation theory,this paper tries to explore the impact of team-level workplace exclusion on individual-level work-family conflicts.Through a questionnaire survey of 229 front-line service personnel from 67 work teams in 13 hotels at three points of time,an analysis is done.The results show that team-level workplace exclusion can have a significant positive impact on employees’work-family conflicts,that workplace exclusion can lead to work-family conflicts through giving rise to emotional exhaustion of employees,and that employees’unfavorable interpersonal sensitivity plays a significant moderating role in the relationship between workplace exclusion and employees’emotional exhaustion,namely,as for the employees with unfavorable interpersonal sensitivity,workplace exclusion has a stronger stimulation effect on employees’emotional exhaustion.