签派工作负荷评估与人力资源配置研究

On airline dispatcher workload evaluation and human resource allocation

随着航空公司机队规模的不断扩大,运行航线不断增加,飞行签派员利用运行控制系统对每次飞行起始、持续、终止行使放行与监控的职权时,所需要投入的精力大幅提高。为了确保运行控制安全裕度,这就需要一套科学的评估体系来评估飞行签派员日常工作负荷,指导航空公司签派人力资源的配置,合理安排人员排班,优化系统功能。根据民航局咨询通告建议,通过对航空公司签派员工作负荷的评估实例,对推荐的方法进行应用,并优化计算。同时提出了对排班、系统和流程的优化方法。使用该方法在航空公司签派排班的应用,可优化资源,控制人为因素风险。

With the continuous expansion of the airline fleet and the increase of flight routes,flight dispatchers use the operation control system to exercise the functions of release and monitoring at the beginning,continuity and termination of each flight,and the energy they need to invest is greatly increased.In order to ensure the safety margin of operation control,a set of scientific evaluation system is needed to evaluate the daily workload of flight dispatchers,guide the allocation of human resources,arrange staff scheduling reasonably and optimize the system functions.According to the Advisory Circular of Civil Aviation Administration,this paper applies the recommended method and optimizes the calculation through an example of evaluating the workload of airline dispatchers.At the same time,the optimization gives a guidance of scheduling,system and process of airline operations control.The application of this method in airline scheduling can optimize resource and control the human factors risk.