器官捐献家属沟通专员的选择及工作难点应对策略

The choice of communication specialist for family member of organ donation and corresponding strategy for work difficulty

家属沟通是器官捐献与移植流程中不可缺少的一环,该环节的核心是通过人与人之间的沟通建立信任关系。谈话者的一言一行将直接影响潜在捐献者家属对器官捐献产生的总体印象。无论最终是否同意捐献,家属可能会将其亲身经历和感受与身边的亲友分享,进行二次传播。因此,在临床实践中,“器官捐献家属沟通的最佳人选”一直是器官捐献工作者致力探讨的问题。纵观不同国家或地区的经验,由于社会体制、文化背景、组织架构、临床实践等方面的差异,各国就该问题有不同的建议和做法,本文将围绕该议题展开讨论,总结当前家属沟通工作的难点并提出应对策略。

Communication with the family members of donors is an integral part of the organ donation and transplantation,and the core of it lies in building trust through interpersonal communication.Every word and deed from the communicator will directly affect the overall impression of family members of potential donors towards organ donation.Regardless of whether or not granted the donation ultimately,family members may share their personal experiences and feelings with friends and relatives around them,which develops a secondary dissemination.Therefore,"the choice of best candidate for communication with family members of organ donation"has been an issue that organ donation practitioners have been working on in clinical practice.Taking into consideration of the experiences from different countries or regions,various advices and practices on this issue have been proposed due to differences in social systems,cultural background,organizational structure,clinical practice,etc.In this paper,we had a discussion on this topic,summarize the difficulties currently encountered in communication with family members and propose corresponding strategies.