质量先期策划管理在新型冠状病毒肺炎患者饮食配送中的应用

Application of Advanced Product Quality Planning in the issuance of diet orders to COVID-19 patients

目的在新型冠状病毒肺炎疫情期间,给患者提供饮食保障,同时保障医务人员饮食配送过程的安全。方法应用质量先期策划管理方法,通过评估患者饮食需求,制订计划(明确新型冠状病毒肺炎患者院内饮食配送团队职责、开展关键防护与交接环节培训、制定患者饮食院内转运衔接流程、进行流程失效模式分析)、流程的实施与运行、流程调整与再确认、反馈5个步骤对新型冠状病毒肺炎患者饮食配送过程进行管理。结果及时有效地落实23个重症病区患者每日饮食供给,实施2个月未发生工作人员感染。结论应用质量先期策划管理方法对流程进行有效设计与开发,实现了对新型冠状病毒肺炎患者院内饮食的高效、安全配送。

Objective To provide effective dietary supply,and ensure the safety of hospital staff during the issuance of diet orders to COVID-19 patients.Methods Advanced Product Quality Planning(APQP)management method was applied to guide the issuance and management of diet orders to COVID-19 patients through 5 steps:firstly the APQP team assessed COVID-19 patients′requirements for food;secondly,the team made plans which included determining the responsibilities of the food issuance team,giving trainings on key personal protection and handover of food to units,sorting out the hospital food issuance process,and running failure mode and effects analysis(FMEM);thirdly,the food issuance process was enacted;fourthly,the process was adjusted and reconfirmed;fifthly,feedbacks were given regarding the whole process.Results The diet supply to COVID-19 patients in 23 nursing units was in atimely and effective manner.Within 2 months since the implement of the hospital food issuance process,none of the workers contracted the contagion.Conclusion The utilization of APQP in process designing could achieve efficient and effective issuance of food to patients with COVID-19.