信息、信任与信心:风险共同体的建构机制

Information,Trust and Confidence: Mechanism for Constructing the Risk Community

应对新型冠状病毒肺炎疫情这一重大公共卫生事件的关键是建构有效的风险共同体。研究认为,风险信息、信任、信心以及风险认知和情绪体验等是风险共同体建构中的重要变量。笔者使用新型冠状病毒肺炎疫情出现初期的全国调查数据,验证了信息—信任—信心的关系模型。研究发现,疫情信息公开的及时性和透明度通过官方信息源信任对疫情防控信心产生影响,疫情防控信心进一步通过风险认知的中介作用影响人们的情绪体验。另外,官方信息源信任和非官方信息源信任可以通过风险认知的中介作用影响情绪体验,但二者作用的方式相反。

To battle against the COVID-19 pandemic,constructing an effective risk community is critical. In this study,information,trust,confidence,risk perception and emotional response are considered as important variables in the construction of risk community. We use the data from a national survey conducted at the early stage of the outbreak to test the information-trust-confidence model. The results show that the speed and transparency of information dissemination affected confidence in defeating the pandemic by constructing trust in official sources of information. That is,trust served as a mediator between information and confidence. Moreover,confidence in defeating the pandemic affected people’s emotional responses toward the outbreak through the mediating role of risk perception. In addition,both trust in official information sources and trust in unofficial information sources affected emotional responses through risk perception,but the effects are opposite. Trust in official information sources increased positive emotion and decreased negative emotion by reducing people’s risk perception.Trust in unofficial information sources decreased positive emotion and increased negative emotion by enhancing people’s risk perception.