急诊科护士情绪智力与冲突处理模式的相关性研究

A study on the correlation between emotional intelligence and conflict management model of nurses in emergency department

目的调查急诊科护士情绪智力和冲突处理模式现状,分析急诊科护士情绪智力与冲突处理模式的相关性。方法通过便利抽样法,使用一般资料收集表、情绪智力量表和冲突处理模式量表对195名急诊科护士进行调查分析。结果急诊科护士情绪智力得分从高到低依次为情绪调节、自我情绪检测、情绪利用、他人情绪识别,得分分别为(3.71±0.67)、(3.55±0.67)、(3.49±0.70)、(3.39±0.60)分;其最常用的冲突处理模式是整合,其次依次为让步、逃避、支配,最不常用的是妥协,得分分别为(3.78±0.62)、(3.59±0.63)、(3.55±0.64)、(3.39±0.66)、(2.55±0.56)分;情绪智力4个维度均与冲突处理模式呈正相关(r值为0.109~0.523,P<0.05或0.01),其中自我情绪检测对冲突处理模式的预测力最强。结论情绪智力是影响急诊科护士采取不同冲突处理模式的重要因素,管理者应注重提高急诊科护士情绪智力并引导急诊科护士采取合适的冲突处理模式,以缓解急诊护患矛盾,创建更为和谐的急诊护患关系。

Objective To investigate the current status of emotional intelligence and conflict management model of emergency department nurses,analyze the correlation between emotional intelligence and conflict management model.Methods A convenient sampling method was used to investigate on 195 emergency department nurses with general information scale,emotional intelligence scale and conflict management model scale.Results In the emergency department,the emotional intelligence score of the nurses from high to low was regulation of emotion(3.71±0.67),self-emotion detection(3.55±0.67),use of emotional(3.49±0.70),other people′s emotion appraisal(3.39±0.60).The most commonly used conflict management mode was integration(3.78±0.62),followed by concession(3.59±0.63),evasion(3.55±0.64),compromise(3.39±0.66),and the least commonly used was dominance(2.55±0.56).Every dimensions of emotional intelligence were correlated with conflict management model positively(r values were 0.109-0.523,P<0.05 or 0.01),the top predictive factor was emotion detection.Conclusions The emotional intelligence is an important factor influencing the conflict management mode of nurses in emergency department.Managers should pay attention to improve emergency nurses′emotional intelligence and guide them to adopt appropriate conflict management model,which will help alleviate the contradiction between emergency nurses and patients and create a more harmonious emergency care relationship.