公众的政府满意向政府信任的转化分析

An Empirical Analysis of the Transformation from Citizen s Satisfaction into Trust of the Government

政府满意是公众评价政府工作的重要指标,政府信任则是公众确认政府公信力和政府合法性的心理体现。经验感知认为,政府只要提供足够的公共服务,就能使得公众满意,而只要使得公众满意,自然可以赢得公众的信任和支持,从而巩固和发展政府治理绩效。但事实上,公众对于政府的满意和信任具有内在的结构性,而公众的政府满意转化为公众的政府信任,也受到多重变量的制约。本文基于对公众政府满意与政府信任的理论分析,运用三个县的抽样调查数据,确认了公众政府满意转化为公众政府信任的重要影响变量,验证了这些变量在这一转化过程中的作用,证明了公众的日常生活满意和政治效能感在这一转化过程中的中介作用和条件意义,并据此阐述了其对于我国政府增强公信力和推进治理变革的启示。

The satisfaction of government is an important indicator of citizens‘evaluation of government performance,and the trust of government is a psychological reflection of citizens confirmation of government s credibility and legitimacy.It is conventional wisdom that the government provides high-quality public services to obtain satisfaction,thus gain more public trust and support,enhance governance capabilities,and improve governance performance.However,the transformation of government satisfaction into trust is restricted by many factors and conditions.The influencing factors actually show a structural correlation.Based on the institutional theory of political trust and cultural interpretation theory,using micro-data from sample surveys in three counties,this paper verifies that government satisfaction transforms into multiple contents and dimensions of trust in government.Citizens satisfaction of daily life and political efficacy have a significant mediation effect between satisfaction of the government into their trust of the government.