基于价值共创的高校图书馆知识服务创新研究

Research on Knowledge Service Innovation of University Library Based on Value Co-creation

目前高校图书馆的知识服务工作较多关注图书馆对于用户的输出,一定程度上忽视了用户作为参与者身份的价值。文章以价值共创理论为研究视角,以高校图书馆知识服务为研究对象,探讨高校图书馆如何在协作共创中发挥桥梁作用,构建价值共创知识服务模型,并进一步阐述了高校图书馆实现知识服务的过程。

At present,the Knowledge Service Work of university library pays attention to the output of the library to the users,and to some extent neglects the value of the users as participants.From the perspective of Value Co-creation Theory and taking the knowledge service of university library as the research object,this paper discusses how university library acts as a bridge between library and users to tap the potential needs of users and promote the sharing of explicit and implicit knowledge of users,and to provide users with personalized and specialized knowledge services.And the paper constructs the value-creating knowledge service model of university libraries and discusses the realization process of knowledge service in university library under the theory of value co-creation.