公共图书馆服务质量评价研究——以天津文化中心图书馆为例

Research on the Quality Evaluation of Public Library Service——Taking the Tianjin Cultural Center Library as an Example

院本文从读者体验视角,分析了天津市文化中心图书馆的服务质量构成要素,并运用文献计量法、Spss分析工具等对图书馆读者满意数据进行分析,运用LibQUAL+TM模型对天津文化中心图书馆服务质量进行评价,希望为各公共图书馆的服务建设提供启示。

This paper analyzes the service quality components of Tianjin Cultural Center Library from the perspective of reader experience, and uses the literature measurement method and Spss analysis tool to analyze the library readers’ satisfaction data, and uses LibQUAL+TM model to serve the quality of Tianjin Cultural Center Library. Conduct evaluations to provide inspiration for the service construction of public libraries.