欧盟消费者撤回权制度考察

The Investigation of the European Union Consumer Withdrawal Right System and Its Enlightenment to China

消费者撤回权制度标志着传统契约交易秩序的动摇,在与传统私法精神背道而驰的同时,也挑战了契约坚守原则。消费者撤回权制度的确立和发展,既符合市场多样交易类型下对消费者保护的新要求,又体现了实质正义。欧盟《消费者权利指令》的出台,标志着欧盟形成了较为成熟的消费者撤回权制度。在该指令的指引下,欧盟各成员国相继修正和完善国内消费者撤回权制度,建立了系统的制度框架和规则体系。欧盟消费者撤回权制度在撤回权适用范围、双方告知义务、行使期限、行使方式及最低限额标准方面对我国消费者撤回权制度的发展和完善提供了有益参考。

The establishment and development of the consumer withdrawal right system not only meets the new requirements for consumer protection under the diversified transaction types in the market,but also reflects substantive justice.Under the guidance of the Consumer Rights Directive,European Union member states have successively revised and improved the domestic consumer withdrawal system,establishing a systematic institutional framework and rule system.It provides a useful reference for the development and improvement of the consumer withdrawal system in China in terms of the scope of application of the right of withdrawal,the obligation of both parties to inform,the period of exercise,the method of exercise and the minimum standard.