公共图书馆健康信息服务质量关键影响因素识别研究

Identification Research of Critical Influencing Factors for Public Library Health Information Service Quality

为深入了解影响公共图书馆健康信息服务质量的关键因素,促进健康信息服务水平的提升,从信息生态理论视角出发,构建了公共图书馆健康信息服务质量的影响因素体系,运用DEMATEL方法对各影响因素进行分析。根据分析结果,识别出公共图书馆健康信息服务质量的关键影响因素,并据此提出提升公共图书馆健康信息服务质量的策略。

In order to better understand the critical influence factors of public library health information service quality and promote the level of service,this study constructed the influencing factors system of health information service quality in public libraries from information ecology point of view and used the DEMATEL method to analyze its influencing factors.According to the analysis results,the study identified critical influencing factors for health information service quality in public library and put forward the strategies that could improve service quality.