目标护理措施对急诊科老年急腹症患者护理质量及护患纠纷的影响

Effect of Targeted Nursing Measures on Nursing Quality and Nurse-patient Disputes in Senile Acute Abdomen Patients in Emergency Department

目的研究目标护理措施对急诊科老年急腹症患者护理质量及护患纠纷的影响。方法行随机数字表法将我院2015年8月至2019年8月收治的80例老年急腹症患者分为两组,对照组和观察组分别39例、41例。对照组行常规护理,观察组行目标护理措施干预。分析两组护理质量及护患纠纷的发生率。结果观察组技术护理、患者管理、主动执行护理服务、避免纠纷能力及危机事件处理能力的评分均较对照组高,差异有统计学意义(P<0.05);相比对照组的护患纠纷发生率(30.77%),观察组(7.32%)更低,差异有统计学意义(P<0.05)。结论急诊科老年急腹症患者经目标护理措施干预后,可有效提高护理质量,降低护患纠纷发生率。

Objective To study the effect of targeted nursing measures on nursing quality and nurse-patient disputes in senile acute abdomen patients in emergency department.Methods 80 senile patients with acute abdomen who admitted in the hospital from August 2015 to August 2019 were divided into control group(39 cases)and observation group(41 cases)according to random number table.Control group was given routine nursing,and observation group was given targeted nursing intervention.The nursing quality and the incidence of nurse-patient disputes in two groups were analyzed.Results The scores of skilled nursing,patient management,active execution of nursing services,ability to avoid disputes,and ability to handle crisis events in observation group were higher than those in control group(P<0.05);The incidence of nurse-patient disputes in observation group(7.32%)was lower than that in control group(30.77%)(P<0.05).Conclusion Targeted nursing measures intervention for senile acute abdomen patients in emergency department can improve nursing quality and decrease the incidence of nurse-patient disputes.