基于NB-IoT物联网业务运营支撑模型研究

Research on business operation support model of Internet of things based on Nb IOT

随着NB物联网业务的发展,业务与网络的适配性引发的问题越来越多,通过对NB物联网实际支撑工作的研究,提出"五问四看三做"的NB物联网业务运营支撑模型,在业务落地实施前将业务与网络适配性问题在售前阶段得到优化和改善,降低售后投诉率、提升客户感知。

With the development of Nb Internet of things business,there are more and more problems caused by the adaptability of business and network.Based on the research on the actual support work of Nb Internet of things,this paper puts forward the operation support model of Nb Internet of things business of"five questions,four views and three actions",optimizes and improves the adaptability of business and network in the pre-sale stage before the implementation of business,reduces the after-sale complaint rate and raises Improve customer perception.