城市居民公共服务满意度及其影响因素——源于河北省的调查

Public Service Satisfaction of Urban Residents and Its Influence Factors——Taking Hebei Province as an Example

提升城市居民公共服务满意度,不仅是提高城市化质量的重要举措,也是保障民生和增强居民幸福感的重要途径。以河北省实地调研为例,在考察了新型城镇化背景下城市居民公共服务满意度情况,并实证分析了影响城市居民公共服务满意度的因素后,研究结果表明:城市居民对商业设施、公共交通以及城市信息化的满意度较高,但对就业和创业机会、市场秩序以及经济环境的满意度较低。同时,年龄、文化程度、经济条件以及家庭特征是影响城市居民公共服务满意度的重要因素。因此,政府要加大对三、四线城市公共服务投资力度,加快交通设施建设,鼓励绿色出行方式,稳定物价水平,扩大市场开放,规范市场秩序,营造良好环境。

Improving the public service satisfaction of urban residents is not only an important measure to improve the quality of urbanization,but also an important way to protect people’s livelihood and enhance residents’happiness.Taking the field survey of Hebei Province as an example,this paper investigated the satisfaction of urban residents’public service under the background of New-type Urbanization,and empirically analyzed the factors of affecting the satisfaction of urban residents’public service.The results show that the satisfaction of urban residents with commercial facilities,public transportation and urban informationization is higher,but the satisfaction with employment and entrepreneurship opportunities,market order and economic environment is lower.At the same time,age,education,economic conditions and family characteristics are important factors that affect the satisfaction of urban residents’public services.Therefore,the government should increase investment in public services in third and fourth tier cities,speed up the construction of transportation facilities,encourage green travel mode,stabilize price level,expand market opening,standardize market order and create a good environment.