摘要
在新一代信息技术与实体经济深度融合的背景下,采用2012年世界银行公布的中国企业调查数据,实证研究了服务业信息技术应用对生产率的影响。研究结果表明:服务业信息技术应用具有显著的生产率提升效应;生产性服务业信息技术应用对生产率的促进作用要大于生活性服务业;城市信息基础设施完善有助于提升服务业信息技术应用的生产率促进效应。基于企业价值链的进一步研究发现,供应商关系管理与市场营销环节的信息技术应用显著提升了服务业生产率,服务提升、生产运营、客户关系管理环节的信息技术应用对服务业生产率的提升作用并未显现。
In the context of the deep integration between new generation information technology and real economy,this paper empirically studies the impact of information technology usage on productivity in service industry from the micro-enterprise level by using the survey data of Chinese firms published by the World Bank in 2012.The empirical results find that information technology usage has a significant productivity improvement effect in service industry.The productivity improvement effect of information technology usage in the production service industry is higher than that in the life service industry.The perfection of urban information infrastructure helps to increase the productivity-promoting effect of information technology usage in the service sector.Based on the analysis of enterprise value chain,this paper finds that the information technology usage in supplier relationship management and marketing significantly improves the productivity of service industry,and the application of information technology in service improvement,production operation and customer relationship management has not shown its effect on the productivity of service industry.
作者
张龙鹏
周笛
ZHANG LongPeng;ZHOU Di(University of Electronic Science and Technology of China, Chengdu 611731;Southwestern University of Finance and Economics, Chengdu 611130)
出处
《财贸研究》
CSSCI
北大核心
2020年第6期1-13,共13页
Finance and Trade Research
基金
国家社会科学基金重大专项“建设智慧社会的顶层设计与实现路径研究”(18VSJ057)
四川省哲学社会科学重点研究基地区域公共管理信息化研究中心项目“四川省推动互联网、大数据、人工智能和实体经济深度融合研究”(QGXH18-07)。
关键词
服务业
信息技术应用
生产率
service industry
information technology usage
productivity
