工作需求-资源模型视角下角色负荷对公民疲劳的影响

The Effect of Role Load on Citizenship Fatigue from the Perspective of Job Demand-Resource Model

从工作需求-资源模型的视角研究角色负荷对公民疲劳的影响机制,重点探讨工作家庭冲突在角色负荷与公民疲劳之间的中介作用、家庭支持型主管行为在角色负荷与公民疲劳之间的调节作用、家庭支持型主管行为在工作家庭冲突与公民疲劳之间的调解作用。来自280份企业员工的实证研究发现,角色负荷会正向影响公民疲劳,工作家庭冲突在角色负荷与公民疲劳之间起到显著的中介作用,家庭支持型主管行为在角色负荷与公民疲劳之间起到显著的调节作用,家庭支持型主管行为在工作家庭冲突和公民疲劳之间起到显著的调节作用。研究结论对组织公民行为、组织支持等领域相关问题的研究起到推动作用,并对企业的人力资源管理实践起到重要的指导意义。

This paper discusses the effecting mechanism of role load on citizenship fatigue from the perspective of job demand-resource model, focusing on the mediating effect of work-family conflict and the family-supportive supervisory behaviors on the relationship between role load and citizenship fatigue, and the family supportive supervisory behavior between job-work conflicts and citizenship fatigue. The empirical results from 280 corporate employees show that role load positively predicts citizenship fatigue;work-family conflict positively mediates the correlation between role load and citizenship fatigue;family-supportive supervisory behaviors moderates the correlation between role overload and citizenship fatigue and the correlation between work-family conflict and citizenship fatigue. The conclusion of the study will guide and promote the research on organizational citizenship behavior and organizational support. It also plays an important guiding role in the practice of human resource management.