工作要求-资源视角下基层公务员工作倦怠研究:自我效能感的中介、调节作用

Study on the grass-roots civil servants’burnout based on job demands-resources model:The mediation and moderation effects of self-efficacy

基层公务员的身心健康始终是人力资源管理部门研究的重点议题,而一直以来工作倦怠却普遍存在于基层公务员群体。为了缓解该群体的工作倦怠,推动基层公务员队伍的可持续和健康发展,基于工作要求-资源模型,构建了基层公务员工作倦怠理论模型。通过对504个基层公务员样本的回归分析,研究发现,工作要求上,角色压力正向影响基层公务员工作倦怠;工作资源上,工作社会支持和职业发展机会负向影响基层公务员工作倦怠;自我效能感在角色压力与基层公务员工作倦怠之间具有调节作用,并加强了二者之间的关系;自我效能感分别在工作社会支持、职业发展机会与基层公务员工作倦怠之间起到了部分中介作用。

The physical and mental health of grass-roots civil servants have always been the focus of human resources management re⁃search in the public sector,but job burnout has been widespread in grass-roots civil servants.In order to alleviate the group’s job burnout and promote the sustainable and healthy development of grass-roots civil servants.This study is based on the job demands-re⁃sources model,a theoretical model of job burnout for grass roots civil servants is established.Based on the regression analysis of 504 samples of grass-roots civil servants,the results show that,in terms of job requirements,role stress in job demands positively affects job burnout of grass-roots civil servants;In terms of work resources,job social support and career growth opportunities negatively af⁃fect job burnout of grass-roots civil servants;Self-efficacy plays a moderating role between role stress and job burnout of grass-roots civil servants,and strengthen the relationship between them;Self-efficacy plays a part of mediating role among job social support,ca⁃reer growth opportunities and job burnout of grass-roots civil servants.