突发公共事件中高校图书馆微信公众平台服务探析

The Analysis of University Library WeChat Public Platform Service in Public Emergencies

对"双一流"A类高校图书馆微信公众平台进行调研,对新型冠状病毒肺炎防疫期间,高校图书馆微信公众平台服务现状进行对比分析。探讨面对突发公共事件,高校图书馆微信公众平台服务的原则、现状及存在的问题,并针对高校图书馆微信公众平台应对突发公共事件服务中的不足提出建议。

This paper investigates the WeChat public platform of"Double First-Class"university libraries,analyzes the present situation of WeChat public platform service of university libraries during novel coronavirus pneumonia epidemic prevention.Discusses the principles,status and problems of WeChat public platform services in the face of public emergencies,and puts forward relevant countermeasures and suggestions of improving the service quality of WeChat public platform.