摘要
目的探讨“互联网+”微信公众平台对患者就医模式的影响。方法采用调研方法,对南充市省属三级综合医院进行调查及数据统计分析。结果目前微信公众平台开通了医院概况及动态、就医指南、挂号、缴费、满意度调查、报告查阅、专家排班、智能导诊、我的门诊、我的住院、我的二维码、绑定就诊卡,其服务范畴覆盖了就诊前、就诊中及就诊后,但仍有一些缺陷需要完善。结论微信公众平台使医院对传统就医模式进行转变,对医患双方均有较大的影响,降低了患者就医时间成本,提高了患者的就医体验,节省了更多医疗资源,提高医院的运营效率,但仍需加强在线服务功能,提升医患互动,延伸医院服务能力。
Objective To explore the influence of the“Internet+”WeChat public platform on the medical treatment pattern of patients.Methods Using research methods,the survey and statistical analysis of the three-level general hospitals in Nanchong City were conducted.Results At present,the WeChat public platform has opened the hospital overview and development,medical treatment guidelines,registration,payment,satisfaction survey,report review,expert scheduling,intelligent guidance,my outpatient clinic,my hospitalization,my two-dimensional code,binding the service card,which cover the pre-treatment,during and after treatment,but there are still some defects that need to be improved.Conclusion WeChat public platform to the hospital to the traditional medical model transformation,the patient has great influence on both sides,the hospitalized time to reduce costs,improve the patient's medical treatment experience,saves more medical resources,improve the operating efficiency of the hospital,but still need to strengthen the online services,improve doctor-patient interaction,extension of hospital service ability.
作者
罗芳丽
叶震中
任继刚
李宗林
曹红春
LUO Fang-li;YE Zhen-zhong;REN Ji-gang;LI Zong-lin;CAO Hong-chun(Department of Clinical Medicine of Traditional Chinese and Western Medicine,North Sichuan Medical College,Nanchong,Sichuan Province,637000 China;Department of Traditional Chinese Medicine,Affiliated Hospital of North Sichuan Medical College,Nanchong,Sichuan Province,637000 China)
出处
《中国卫生产业》
2020年第18期182-183,186,共3页
China Health Industry
基金
南充市社科研究“十三五”规划项目:基于“互联网+”背景医院微信公众平台就医模式研究—以南充大型公立医院为例(NC2018C042)。
关键词
互联网+
微信公众平台
医疗服务
就医模式
Internet+
WeChat public platform
Medical service
Medical treatment model