风险因素管理在感染科门诊护理中的应用效果分析

An analysis of application effect of risk factor management in outpatient nursing of infection department

目的探讨风险因素管理在感染科门诊护理中的应用效果。方法选择我院2019年1~7月就诊的393例患者,随机分为观察组(n=197)和对照组(n=196)。对照组给予常规护理干预,观察组在此基础上给予风险因素管理干预。观察比较两组护理质量评分、风险事件发生率、投诉率及护理满意度。结果护理前,两组护理质量评分无统计学差异(P>0.05);护理后,两组护理质量评分均显著升高,差异有统计学意义(P<0.05);且观察组护理质量评分为(89.34±9.77)分显著高于对照组的(82.18±9.06)分,差异有统计学意义(P<0.05)。观察组风险事件发生率为4.06%,投诉发生率为7.61%,明显低于对照组的14.80%和16.84%,差异均有统计学意义(P<0.05)。观察组护理满意188例(95.43%),明显高于对照组154例(78.57%),两组差异有统计学意义(P<0.05)。结论风险因素管理可有效提高护理质量评分及患者护理满意度,降低不良事件发生风险及投诉率,推动门诊护理工作顺利开展,值得推广应用。

Objective To explore application effect of risk factor management(RFM)in outpatient nursing of infection department.Methods 393 patients treated in our hospital from January to July 2019 were selected,and randomly divided into the observation group(n=197)and the control group(n=196)as far as this paper is concerned.The control group was given routine nursing intervention,while on this basis the observation group was given RFM intervention.The nursing quality scores,incidence of risk events,complaint rate and nursing satisfaction were observed and compared between the two groups.Results Before nursing,there was no statistical difference in nursing quality scores between the two groups(P>0.05)and after nursing,the nursing quality scores of the two groups were both significantly increased,and the differences were statistically significant(P<0.05).In addition,the nursing quality scores of the observation group was(89.34±9.77)points were significantly higher than those of the control group(82.18±9.06)points,and the difference was statistically significant(P<0.05).The incidence of risk events in the observation group was 4.06%,and the complaint rate was 7.61%,significantly lower than the 14.80%and 16.84%in the control group,and the differences were both statistically significant(P<0.05).188 patients(95.43%)in the observation group were satisfied with the nursing,significantly more than the 154 patients(78.57%)in the control group,and the difference between the two groups was statistically significant(P<0.05).Conclusion RFM can effectively improve nursing quality scores and the patients'nursing satisfaction,reduce the risk of adverse events and complaint rate,and promote smooth advance of outpatient nursing work.It is worthy of promotion and application.