层次分析法在提升检验检测服务质量中的应用研究

Research on the Application of AHP in Improving Inspection and Testing Service Quality

检验检测服务在产品研发、生产、贸易过程中具有举足轻重的作用,是高新技术服务业的重要组成部分,对推动经济发展、促进产业结构调整具有重大意义。检验检测机构越来越重视对能力建设、质量控制、信息化发展等方面的投入,但部分机构在提升检验检测服务质量方面无从下手。本文采用层次分析法定性定量分析检验检测过程中的客户需求,针对性地满足客户需求,旨在以最小投入实现客户需求的最大满足,为相关人员提供参考。

Inspection and testing service plays an important role in the process of product development,production and trade.They are an important part of the high-tech service industry,and are of great significance for promoting economic development and industrial structure adjustment.Inspection and testing institutions are paying more and more attention to investment in capacity building,quality control and informatization development,but feel at a loss when it comes to improving the quality of inspection and testing services.This paper uses AHP to determine the customer needs in the process of quantitative analysis and inspection and meet the customer needs in a targeted manner,hopes to achieve the minimum investment to achieve the satisfaction of the customer's greatest needs and provide certain reference for relevant personnel.