1DeToro I & McCabe T.How to stay flexible and elude fads.Quality Progress[J].1997,30,(3):55-60.
2Hammer M.Reengineering Work:Don't Automate,Obliterate.Harvard Business Review[J].1990,(4):104-112.
3Hammer M.Beyond Reengineering:How the Process-Centered Organization is Changing Our Work and Our Lives.New York:Harper Business,1996.
4Hammer M & Champy J.Reengineering the Corporation.A Manifesto for Business Revolution.New York:Harper Business,1993.
5Deakins E & Makgill H H.What killed BPR? Some evidence from the literature.Business Process Management Journal[J].1997,3(1):81-107.
6Harrington H J.Performance improvement:the rise and fall of re-engineering.The TQM Magazine[J].1998,10(2):69-71.
7Huffman J L.The four Re's of total improvement.Quality Progress[J].1997,30(1):83-88.
8Davenport T H & Short J E.The New Industrial Engineering:Information Technology and Business Rrocess Redesign.Sloan Management Review[J].1990,31(4):11-27.
9Davenport T H.Process Innovation:Reengineering Work through Information Technology.Harvard Business School Press,1993.
10Elzinga D J,Horak T,Chung-Yee L & Bruner C.Business Process Management:Survey and Methodology IEEE Transactions on Engineering Managemet[J].1995,24(2):119.
