医院一体化预约平台的设计与应用

Design and application of integrated reservation platform

目的提高患者就医体验,减少排队等候,节约医院成本,提升管理水平。方法通过对患者的就诊流程进行调查和分析,建设医院一体化预约平台。结果实现了集医技预约、号源管理、床位预约及手术预约等功能为一体的多项目、多渠道的一体化预约凭条建设,优化了患者就诊流程,提高了服务质量。结论医院一体化预约平台系统在提升门诊工作效率和优化就诊服务流程上起到了重要作用,同时也加强了各科室的协同操作,促进了互联网+智慧医院的建设进程。

【Objective】 To improve medical experience, reduce waiting in line, save hospital cost and improve management level. 【Methods】 Through the investigation and analysis of the current medical treatment process, an integrated appointment platform was built.【Results】 It realized the construction of multi project and multi-channel integrated appointment slip, which integrated the functions of medical technology appointment, number source management, bed appointment, surgery appointment,etc., optimized the treatment process and improved the service quality.【Conclusion】 The integrated appointment system plays an important role in enhancing the efficiency of the consultation room and optimizing the service flow. Meanwhile, it standardizes the operation of each department and promotes the construction process of the Internet plus smart hospital.