疫情防控时期的高校图书馆远程技术支持实践与思考

Practice and Thinking of Remote Technical Support of University Library in Epidemic Prevention and Control Period

论文从资源访问的保障、信息系统的运维、特色应用的研发、咨询答疑的值守等四个方面,介绍疫情防控期间本馆的技术支持工作实践及使用的技术工具和解决方案。疫情防控时期的技术支持工作与常规时期相比,具有一些相似性,也有侧重不同的差异性。通过对该时期技术支持实践的梳理,总结了远程技术支持的工作特点、实践经验、应对策略和实施原则。

The paper introduces the practice of technical support work and the technical tools and solutions used in the library during the epidemic prevention and control period from four aspects:the guarantee of resource access,the operation and maintenance of information system,the research and development of characteristic applications,and the duty of consulting and answering questions.Compared with the routine period,the technical support work in epidemic prevention and control period has some similarities and differences.Through combing the practice of technical support in this period,this paper summarizes the working characteristics,practical experience,response strategies and implementation principles of remote technical support.